At MD Pension Solutions we are passionate about the service we offer to brokers, and are relentless in our pursuit of excellence. We have created our Broker Customer Service Charter as a way of keeping on track and communicating our commitment to the very highest standards.

The following 10 statements are not aims or objectives - they are guarantees

Broker Customer Service Charter

  1.   We will attempt to make contact with your client within 4 hours of you passing their details to us;

 2.   We will give your client an honest estimate of how long the process will take;

 3.   We will keep both you and your client informed on the progress of the application;

 4.   We will never attempt to cross-sell other products to your client;

 5.   We have an obligation to monitor your client’s pension in the future, but will refer them to you for any other needs;

 6.   We will only recommend products that are in the best interests of your client;

 7.   All dealings with your client will be within the rules and the spirit of TCF;

 8.   We will ensure that your client fully understands any proposed products before completing an application form;

 9.   We will pay your commission with 48 hours of receiving it from the provider;

 10.   We will continually strive to improve the quality of our service to you.